General Info

RESERVATIONS / CONFIRMATIONS / CANCELLATIONS

Check-In is anytime after 2:00 p.m. – For security purposes all guests checking in will be asked to provide a valid government photo ID.

Check-Out is anytime before 11:00 a.m.

Reservations made through this website will be confirmed via email.

Groups of up to 9 single persons can be accommodated, with the minimum group booking being 6 persons. Group pricing is on a case by case basis. Please contact us for more details.

Cancellations due to any circumstances (including weather, flight delays or cancellation, sickness, etc) made less than 2 calendar days prior to the arrival date are non refundable. Cancellations made prior to 2 calendar days from the arrival date are not charged a cancellation fee.

Early departures are acceptable. However, guests will be charged for the cost of the following day’s booking.

FULL HOTEL RENTAL

A full hotel rental is accepted based on availability. Full hotel bookings are for a minimum of 2 days. To arrange a full hotel rental please contact us. A deposit of 50% is required for full hotel rentals. The deposit is fully refundable up to 30 days prior to the arrival date. Cancellations received after the 30 day grace period are non-refundable.

LONG TERM RENTAL

Long term stays are defined as 30 days or more. Rent is by the day, but at a greatly discounted rate. To learn more about long term rentals in our Granada, Nicaragua hotel, contact us.

GENERAL POLICIES

Rooms have maximum capacities that can not be exceeded. Single rooms are maximum 1 person. Double rooms are maximum 2 persons. Family rooms are maximum 4 persons.

Hotel de Sonrisas is a children friendly establishment, but children under 14 years old are not to be left unattended while on the premises. Upon request the hotel will arrange for a trusted, on-site babysitter.

Master Card, Visa, American Express JCB, Discover and Diners Club are accepted. Accommodations are to be paid in full upon check in. A 15% IVA and 2% INTUR tax (for a total of 17%) is applied to the room price.

Smoking is not permitted in the rooms.

Rates are subject to change.

Being a small hotel, we are not able to make exceptions to these policies. We recommend that guests purchase travel insurance with Cancel for Any Reason (CFAR) coverage.